Shipping


All shrimps and fishes are local bred, none of them are imported. 


Local Pick up: (Toronto only)

  • Minimum order for pick up is $25

Shipping cost:

  1. Combine shipping rate with multiple items set to maximum $50
  2. Minimum order before shipping is $45 (shipping cost are extra, not including).
  3. Free shipping on orders over $300,  shrimp and plant only order , not for fish order.
  4. Shipping cost is not refundable.
  5. Ship in Canada only (no USA).

Estimate Shipping cost and place order:

  1. Click “Add to cart”
  2. Click “View cart”.
  3. Click “Calculate shipping”.
  4. Input your postcode into “Postcode/ZIP”
  5. Click “Update totals”
  6. Choose shipping method and click “Proceed to checkout”

Payment:

    1. PayPal
    2. eTransfer (E-mail Money Transfers)
    3. Credit Cards through PayPal (You can use your credit card via PayPal to pay, even if you do not have a PayPal account), please don’t send us your credit card information.

Guarantee: Live Arrival Guaranteed.

  1. Guarantee covers the cost of the shrimps and fishes only, shipping cost is not refundable 
  2. Please provide clear photos and videos of DOA’s in unopened shipping bag right after arrival (within 2 hours).  DOA will be refunded.
  3. If clear photos and videos are not received within 2 hours or you do not take delivery at the first attempt, the guarantee is void.

Photos and videos must show the dead shrimps body in unopened bag (dead shrimps will laid down on the bottom of shipping bag, live shrimps will hang on the Java Moss,  they will not moving when water is very cold which is normal for winter shipping). Unclear photos and videos is not acceptable. (updated this, after meet one eBay scammer who abuse eBay return policy on Nov 20, 2018).

If you think it is DOA, you can open outside shipping bag (we double or triple bags shrimps) to take clear photos and videos, but DON’t open last bag. You can float shrimps with last bag together in your tank for temperature acclimation (30~60 minutes) in winter. You don’t have to open it if it is DOAs, this will protect buyer for their guarantee. Because, scammer always said “I opened bag, smell bad, I flushed it or dumped them in garbage.”  Shrimps will “sleep” and not moving in very cold water when you received the parcel. Please don’t worry about it, after temperature acclimation they should be wake up and moving normally.


Shipping time and weather: 

  • Shrimp can be shipped all year(winter too), fish will shipped with “Winter fish shipping policy”.
  • The orders will  be shipped  from Monday to Tuesday (Wednesday for 1 day delivery only) in case of any delay by courier, which cause parcel stuck at courier warehouse for weekend. Most couriers will only take parcel, but won’t attempt delivery on weekend.

Winter fish shipping policy : 

  • A, Package will be shipped to Purolator warehouse ONLY when the weather is too cold.
  • The temperature in warehouse will not cold as inside delivery truck, also some delivery drivers may drop off parcel outside your house without knock at the door.  If Purloator warehouse is too far for you do pick up, we will reschedule shipping date or refund your order.
  • B, DOA guarantee will cover next day delivery only (NOT apply to shrimp order)
  • Shrimp order cover DOA guarantee for more than 1 day shipping.
    Fish order will be cancelled and refund it if no next day delivery available your area in winter.
  • Both conditions are for fish order ONLY, not apply to shrimp order

NEW! Winter fish and shrimp shipping policy during this pandemic : ( updated on Jan 5, 2021)

  • Many late delivery by courier during this pandemic, it is better pick up all package at Purolator warehouse for void any delay.

Return:

Livestock are not returnable.


Minimum order:

  • Question:
    • Why introduce a minimum order value for pick up and shipping .
  • Answer:
    • We offer health local bred shrimp and fish with affordable price to people. If we own a fish store, we will happy to take any orders. But we are not, we have limit time for this hobby daily . That is the reason why we build this site, saving time to answer repeat questions and make life simple.
    • Handling time for pick up each order is 15~30 min(waiting people come, bag it, etc, sometime people cancelled it last minute  or never show up) , and 30~60 min for shipping (make Styrofoam box, bag it and drop off at courier office, etc ). We can only spend maximum 1 hour for pick up daily, or max 2 hours for shipping from Monday to Tuesday.
    • If you don’t need that many fish and shrimps, you can share with your friend. We can bag it separately. We won’t take any order less than minimum.